Contact Us

We're here to answer your questions about solar tracking and performance monitoring

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Email Us

For general inquiries and support

info@suntracknetwork.com

Call Us

Monday - Friday: 9:00 AM - 5:00 PM PST

+1 (604) 687-3294

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Our office in Vancouver, BC

1001 West Pender Street
Vancouver, BC V6E 2M9
Canada

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Technical Support

For questions about data interpretation, sensor calibration, or platform usage, our technical team is available via email and phone during business hours.

Response Timeline

We aim to respond to all inquiries within 24-48 hours during business days. Urgent technical issues receive priority handling.

Frequently Asked Questions

How do I access historical solar performance data?

Historical data is available through our Solar Analytics dashboard. Navigate to the Solar Analytics page, select your region of interest, and use the date range selector to view past performance. Data is available for all monitored installations since their addition to our network.

Can I download performance reports for research purposes?

Yes, we provide downloadable reports in PDF and CSV formats. Educational institutions and researchers can request access to raw data by contacting our team with details about your research project and intended use of the data.

How often is the monitoring data updated?

Our platform updates data every minute from active installations. Dashboard visualizations refresh every 5 minutes to balance real-time performance with system efficiency. Historical aggregations are processed nightly for daily, monthly, and annual summaries.

What sensors do you use for irradiance measurement?

We use Class A pyranometers with ±3% accuracy across the 300-2800nm wavelength range. All sensors are calibrated annually against NIST-traceable reference standards. Detailed specifications are available in our Technical Documentation section.

How can my solar installation be added to your monitoring network?

We welcome partnership opportunities with solar array operators. Contact us with details about your installation (location, capacity, inverter type, existing monitoring equipment). Our team will assess technical compatibility and discuss integration options.

Do you offer consulting services for solar performance optimization?

While SunTrack Network focuses on education and monitoring, we maintain a network of solar engineering consultants. Contact us for referrals to qualified professionals who can assist with performance optimization, system troubleshooting, and upgrade planning.

Connect With Us

Follow us on social media for updates on solar performance trends

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Partnership Inquiries

Interested in collaborating with SunTrack Network? We welcome partnerships with solar operators, research institutions, and technology providers.

Contact Partnership Team