Last Review Date: January 1, 2024
PIPEDA Compliance Statement: SunTrack Network is committed to protecting personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
SunTrack Network respects the privacy of all users accessing our solar energy monitoring platform. We collect only information necessary to provide educational services, maintain platform functionality, and improve user experience. Personal information is handled with care, transparency, and in compliance with Canadian privacy legislation.
We collect personal information through various channels:
| Information Type | Collection Method | Purpose |
|---|---|---|
| Contact Information | Contact forms, account registration | Communication, support, account management |
| Usage Data | Automated collection via analytics | Platform improvement, performance monitoring |
| Device Information | Automatic collection (IP address, browser) | Security, technical support, analytics |
| Communication Records | Email correspondence, support tickets | Service delivery, issue resolution |
Personal information collected by SunTrack Network is used exclusively for:
Under PIPEDA, we process personal information based on:
SunTrack Network does not sell, rent, or trade personal information. Limited sharing occurs only in these circumstances:
Our platform uses cookies and similar technologies for functionality and analytics:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Platform functionality, user sessions, security | Session / 1 year |
| Analytics Cookies | Usage statistics, performance monitoring | 2 years |
| Preference Cookies | User settings, language preferences | 1 year |
| Third-Party Cookies | Map services, video embeds, social media | Varies by provider |
Users can control cookie preferences through browser settings. Disabling essential cookies may affect platform functionality.
Canadian users have the following rights regarding personal information:
To exercise these rights, contact our Privacy Officer at privacy@suntracknetwork.com.
We implement robust security measures to protect personal information:
Despite precautions, no internet transmission is completely secure. Users share information at their own risk.
Personal information is retained only as long as necessary:
Deletion requests are processed within 30 days, subject to legal retention requirements.
SunTrack Network primarily stores data within Canada. Some service providers may process data outside Canada, subject to:< /p>
This Privacy Policy may be updated to reflect legal changes, platform modifications, or improved practices. Material changes will be communicated through:
Continued platform use after amendments constitutes acceptance of updated terms.
Our platform integrates third-party services with independent privacy policies:
Users should review third-party privacy policies when interacting with embedded content.
For privacy-related inquiries, concerns, or rights requests:
Privacy Officer
SunTrack Network
1001 West Pender Street
Vancouver, BC V6E 2M9
Canada
Email: privacy@suntracknetwork.com
Phone: +1 (604) 687-3294
We respond to privacy inquiries within 30 days as required by PIPEDA.
If unsatisfied with our response, complaints may be filed with:
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, QC K1A 1H3
Website: www.priv.gc.ca
Toll-Free: 1-800-282-1376
Last Review Date: January 1, 2024